Patient Experience Leaders Forum

Hosted at Cleveland Clinic three times a year, the Patient Experience Leaders Forum reveals the strategy, tactics and best practices that helped Cleveland Clinic become a globally recognized leader in patient experience.

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The Blueprint for Patient Experience

Discover how to improve your patient experience programs by learning directly from patient experience leaders at Cleveland Clinic. From building and operationalizing a patient experience strategy to sustaining and sharing a patient-centric culture across a multifaceted organization, the Patient Experience Leaders Forum covers the full spectrum of patient experience.

What You’ll Learn

Presentations during the Patient Experience Leaders Forum include:

  • How to implement a culture of compassionate communication
  • The method used to develop Cleveland Clinic’s Patients First philosophy
  • The importance of relationship-centered communication
  • Employee selection, training and engagement
  • How emerging and innovative clinical technology can advance patient experience
  • Methods to leverage date for successful outcomes


This multi-day program combines small group activities, facilitated exercises, workshops, guided tours, large group discussions, reference materials and leadership rounding.

Group sizes of 25 or less foster an intimate learning atmosphere and allow us to offer several formal and informal networking events with peers and Cleveland Clinic staff.


The 2018 Patient Experience Leaders Forum sessions are finally confirmed!! They will be held on March 20-22 and November 27-29.  Tuition is $4,000 and includes hotel accommodations, all meals during the course and program materials. Attendees can opt for a four-day session that adds the R.E.D.E. to Communication: Foundations in Healthcare Communication course for an additional, discounted fee.

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Cleveland Clinic Experience Partners