SMAs offer an innovative, interactive approach to healthcare that brings 10-15 patients with common needs together for a 90-minute session with one or more providers. The relaxed setting encourages asking questions, and sharing concerns and experiences. SMAs are particularly valuable to patients dealing with chronic conditions like asthma, diabetes and hypertension because they learn from the healthcare team and from peers facing similar struggles.
A Pioneering Approach
Cleveland Clinic piloted SMAs in 1999 with a goal of improving patient access without negatively impacting clinician productivity and quality of care. Based on overwhelmingly positive patient response since those initial trials, more than 100 Cleveland Clinic providers now offer SMA opportunities across several departments.
Improve Your Care
If you’re interested in offering this unique, beneficial experience for your patients, learn best practices and procedures for establishing an effective SMA program at your hospital from the experts at Cleveland Clinic Experience Partners.