Start Your Journey Off Right
In 2011, Cleveland Clinic introduced an assessment program to establish strengths, identify opportunities and generate plans to improve patient experience within our own system. The results of that effort significantly boosted Cleveland Clinic’s overall ranking in the Centers for Medicare & Medicaid Services (CMS) survey of patient satisfaction.
Based on the success of that program, Cleveland Clinic Experience Partners created Patient Experience Assessment: 90 and Beyond® to help other organizations better understand their current state of patient experience and identify ways to help drive improvement. The vision and goal of each assessment is to help participating organizations prioritize initiatives and reach for the 90th percentile in key HCAHPS domains.